Paradox Advisors, Inc.

Advising Insurers, brokers, Insurtechs and Investors

Paradox Advisors provides objective, actionable and high-impact advisory services to insurers, reinsurers, brokers/agencies and investors in the insurance and financial services industry.
We help clients solve their highest priority strategic, operational and technical/digital challenges. Each Paradox team is structured to adress your specific needs, managed by a Senior Advisor, drawing expertise from:• A deep and thoroughly vetted talent pool of individuals with skills and experience matching your requirements, and• A strong partner network of trusted consulting firms with specialized capabilities We were founded in 2002, with unsurpassed delivery capabilities and strong references in:• Enterprise and business unit growth strategy and innovation • Operational and commercial due diligence for investors and boards• Distribution channel/salesforce optimization• Operating performance improvement for insurers – underwriting, customer service and claims• Digital transformation acceleration• IT operations and cost effectiveness• Customer experience design and build Clients include:• The largest US and global personal and commercial lines P&C insurers• Private equity firms and other investors in the insurance and InsurTech space• Regional US personal and commercial lines carriers• Mid-sized life insurers• Specialty lines insurers and MGAs

what we do and How We Deliver Results

STRATEGY and Innovation - Focused on Financial impact WE learned a long time ago... 'Strategies are denominated in dollars'
  • Market entry, product innovation, customer experience - addressing these challenges must start with a clear business focus and deliver value to customers, distribution partners and other stakeholders.
  • We have all seen brilliant strategies fail to deliver value - why? Lack of management buy-in or commitment, yes, but...
  • More often, it's because the business case was weak, either not thoroughly developed or rigorously pressure tested.
  • Paradox teams are led exclusively by senior consultants who have run businesses or core insurance functions. Our network includes former CEOs, CIOs and CFOs.
  • We have been in your shoes, worked in your industry, and bring the perpective and experience required to not only design a winning strategy, but build the consensus and roadmaps for implementation success and bottom line results.
The Paradox Network we create teams to serve you, consisting of world class talent:
• Leading experts in insurance strategy, digital innovation and performance improvement
• A comprehensive 'Senior Advisor' capability providing management teams and Boards with C-Level talent to address high priority issues
• Partnerships with selected InsurTechs delivering digital innovation and rapid results



  • Alvarez and Marsal provides leadership, problem solving and value creation for companies across industries and around the world. A&M serves as advisors, interim leaders and turnaround specialists who tell you what you need to know, not always what you want to hear. www.alvarezandmarsal.com
  • MVP Advisory Group is a consulting firm focused exclusively on the insurance industry since 2013. MVP has built a team of experienced insurance professionals who have successfully managed and led change in all areas including underwriting, policy administration, claims, customer experience, finance, compliance, data warehousing, data analytics, human resources, and information technology. www.mvpadvisorygroup.com
  • Gerent is a leading Salesforce consulting and implementation partner. With over 900 implementations, the agility of a mid-sized firm, and the capabilities of a large integrator, Gerent offers a one-stop shop for all of your Salesforce transformation needs. www.gerent.com
Operational improvement
  • Core processes - underwriting, claims and customer service processes drive your value propostion, customer satisfaction and agent/broker ease of doing business. How do you stack up versus the competition?
  • Paradox has extensive experience in these functions across Personal and Commercial P&C, Specialty Lines, Broking and life Insurance. Our network will amaze you!
  • We tap into Paradox Network experts; including former underwriters, claims executives, customer service center professionals and tech leaders to assemble a team with exactly the right skills required to address your situation.
  • See our case studies for more info...
Digital transformation
  • Paradox Advisors was founded to address a common paradox* related to technology spending. Namely 'Why is it that when I spend more on technology, I don't see benefits that exceed the cost?' (* a situation or statement, leading to a conclusion that is logically unacceptable or self-contradictory)
  • Our mission is to help clients see a minimum 5 to 10X multiple on tangible business benefits from any technology/digital program.
  • We collaborate across business leadership and your internal and exterman technology resources to create a shared understanding of how the business value will be realized, and an actionable roadmap for delivering
  • Paradox can also lead the program managment effort if required
  • See our case studies for more info...

our work - Case Studies

  • 1. Market Assessment and Growth Strategy
    A top 5 global insurer asked us to assist in prioritizing growth opportunites across four international markets. We delivered an assessment of consumer demand, regulatory requirements and competitors in four countries; Mexico, Brazil, India and China. Deliverables: Prioritzed and sized the markets, assessed consumer demand, the competitive landscape and go-to-market options, including potential distribution partnerships. Developed the business case, investment budget and action plan for senior management and Board approval.
    2. 'Greenfield' Insurance company Start-Up
    When the Board of a market leading insurer reached out, they were frustrated that their digital transformation investments were not delivering value. We proposed a 'greenfield' (start over from scratch) approach and developed the strategy and business case for a new cloud-based insurance company on a 100% digital platform. Robert led product and customer experience design, defined the organization model, and managed the build and launch of a NewCo digital life and health insurer, in 10 short months! The platform has delivered a 10X improvement in speed to market and has fueled growth in new customer segments and new product lines.
  • 3. Investor Due Diligence
    Robert partners with Alvarez and Marsal, a global leader in financial, operational and commercial due diligence. We have served major Private Equity firms and other investors in sectors including: - Primary insurance carriers - MGAs - Brokers - InsurTechs - Service providers to the insurance industry Pre-deal or post, investors have relied on us to deliver objective advice and reccomendations for portfolio companies.
    4. Key performance indicators
    A top 10 US broker was migrating to a new technology platform. With new processes, data flows and analytics capabilites, the senior team wanted to take advantage of the new platform's capabilities to better manage growth and profitability. Paradox partnered with MVP Advisory Group and the management team to design and implement Key Performance Indicators (KPIs) at the enterprise, business unit and front line management levels. These new real time management dashboards focused on the main drivers of profitability; growth, retention, speed/efficiency and margin - providing each management layer the information needed to closely monitor business performance.

about us

Robert RudY - President and Founder
Robert brings three key elements to a relationship:1. In-depth experience across all sectors of insurance and distribution. personal lines P&C, life, middle market/SME, specialty, multinational programs, London Market and reinsurance. Front-end sales/marketing, underwriting, product development and customer experience design for carriers and intermediaries. 2. Strategic perspective, and a fact based approach to problem solving, building management commitment, and formulating winning strategies for customers and distribution partners. 3. Technology expertise. The ability to bring business and IT together to create the vision and deliver truly innovative digital capabilities.. Career highlights:• Oliver Wyman - Partner, Insurance, Digital & Analytics• Inpoint, an Aon company - Head of Consulting Practice, Americas• Mass Mutual - Vice President, Corporate Development • InsuranceNoodle.com - Founder and Chairman (now owned by Insureon/Hub) • CNA Financial - SVP Corporate Strategy • McKinsey & Company - Senior Engagement Manager, Insurance
Robert leads initiatives to develop and implement new digital operating models and customer experiences, working across interdisciplinary teams to deliver innovative new services to customers and distribution partners.
Robert has experience at the two largest global brokers; as a Partner at Oliver Wyman, a unit of Marsh, and at Aon where he led the Inpoint consulting practice across the Americas. In these roles, he has advised global and regional insurance carriers on growth, distribution and digital strategy.
Over the course of his career, Robert has served as a senior executive in the marketing and strategic planning functions, founded one of the most successful e-commerce distribution platforms in the insurance industry, and led strategy and operational transformation projects while a consultant at McKinsey & Company.
Education:BBA Finance: University of Notre DameMBA Strategy and Finance: The Wharton School, University of Pennsylvania

Contact us

Give us a call to discuss your firm's needs. If we don't have the solution, we will be happy to connect you with other professionals or firms in the Paradox Network.
let's talk
robert@paradoxadvisors.com
locationS
Chicago, New York, Charlotte, Phoenix
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